- Utility Business Office
- Billing Cycles
- Changes to Service
- Deposit Refunds
- Emergency Services
- Meter Reading Calendar
- New Service
- Utility Rates
- Water Meter
- Water Resources
You may pay your utility bill in one of the following ways:
- In Person
Come by the City Hall located at 2671 San Angelo, Monday thru Friday between the hours of 8:00 a.m. and 5:00 p.m. to pay by check, cash, money order, Visa or MasterCard (All credit/debit card transactions will be charged a 5% convenience fee).
- By Mail
Enclose your payment stub and check or money order in an envelope with the proper required postage and mail your payment to P.O. DRAWER 400, Ingleside, Texas 78362. Do not mail cash.
- By Telephone
If paying by either Visa or MasterCard, you may call City Hall at 361-776-2517. You will need to provide the City with the name on the utility account, the service address, the name on the credit card, the billing address of the credit card, the credit card account number and the expiration date. (All credit/debit card transactions will be charged a 5% convenience fee).
- Overnight Drop Box
You may place a check or money order along with the bottom portion of your bill in our blue overnight drop box which is located on the right side of City Hall. The City will not be responsible for cash placed in the overnight drop box.
- By Internet
Click here to pay your bill online with a Visa or MasterCard. (All credit/debit card transactions will be charged a 5% convenience fee).
- Automatic Bank Drafting
By signing up for automatic bank drafting, we will automatically draft your checking or savings account every month on your due date. To sign up, please click here to download and print the Automatic Bank Draft Authorization form. Once you fill the form out, you will need to attach a voided check and mail the form to P.O. Drawer 400, Ingleside, TX 78362 or deliver the form to the Utility Billing Department located in City Hall at 2671 San Angelo.
You will continue to receive your monthly bill as normal and your account will be drafted on the due date. If the due date falls on a holiday or weekend, your account will be drafted on the next business day. Please note that it will take at least two billing periods for the draft to take effect. Your bill will reflect when the draft will begin as it will state “paid by draft”.
A penalty of 10% of your total account balance will be applied towards your utility account and a disconnect notice will be mailed to you if your payment is not received in our office by the due date. (If your due date falls on the weekend or a holiday in which City Hall is closed, you will have the next full business day to pay your bill before late charges are assessed.) If you still fail to pay your bill by the disconnect date, your water will be disconnected and you will be required to pay your bill in full plus a reconnect fee. Currently, the reconnect fees are $20.00 during regular business hours and $35.00 after regular business hours.
There is a $30.00 fee for any returned check or returned bank draft. If one is received, then you will be required to pay for the returned check or bank draft by cash, money order, or Visa/MasterCard.