New Service

New or Moving to Our City

If you are new or moving to our City and wish to open an account, you may choose one of the following options:

• Call the Utility Business Office at 361-776-2517 during our office hours. Please refer to the Department Overview Page for office hours.
• Visit our office at City Hall which is located at:
  2671 San Angelo
  Ingleside, TX 78362
• Complete the forms below:
  • Application for Service - Residential (PDF)
  • Application for Service - Commercial (PDF)
  • Service Agreement (PDF)
  • Confidentiality Request (PDF) (optional)
  • Authorization to Connect Water Service (PDF)
• Mail a signed and dated copy of each form along with a copy of your current driver’s license and provide a lease agreement or closing papers for your address.
• Enclose the applicable water deposit fee (usually $80 minimum for residential service).
• Once the payment, copies of your driver’s license and forms are received by the Utility Business Office, you will be mailed or emailed a Deposit Receipt. Your service will commence on the date you specified.
• Please see an example of the Deposit Record (PDF)

Construction of a New Building or Adding to an Existing Building

If you are constructing a new building or adding to an existing building and you need to connect to our water and sewer lines:

• Call City Hall at 361-776-2517 to find out if water or sewer lines are already in place and what fees need to be paid. Ensure that you have the legal description of your property (lot and block number, etc.) or a local address.
• Call the City’s Building and Inspection Department for information on required permits. The permit process will include inspections by plumbing inspectors.

Also, if the service address has been vacant for more than 6 months, the Building Official must inspect your property before services are connected. It is a State requirement to have backflow devices on all outside faucets to prevent contaminated water from backing up into the City’s water. The backflow devices may be purchased at any local hardware store.